The IT Application Support Analyst II provides support for moderate to complex issues for all client connectivity solutions. Demonstrates some leadership and mentoring skills for lower level staff and sets an example of teamwork, commitment and customer service excellence. Provides support during both normal business hours and in the after hours/on-call setting. Demonstrating a good understanding of the software development lifecycle allows the IT Application Support Analyst II to assist in quality assurance testing and requirements definition. Performs a full range of activities which ensures a high level of transparency between the Information Technology (IT) departments and end users in client locations and other SHUSA business units. Uses a variety of tools and techniques to identify, document and manage opportunities for providing an increased level of service.