The External Application Support Analyst I (EASA-I) position will acquire a proficiency level to independently provide support for low to moderately complex issues for all client connectivity solutions provided by SHUSA. The EASA-I is responsible for providing support during both “business hours and in the afterhours/oncall setting. The candidate is responsible for learning and performing a full range of activities, which ensures a high level of transparency between the Information Technology (IT) departments and end users in client locations and other business units. The successful candidate will use a variety of tools and techniques to identify, document and manage opportunities for providing an increased level of service.
EDUCATION: Minimum Associates degree in an IT related field, or equivalent experience preferred.
EXPERIENCE: 1 year of experience in information technology (IT); healthcare background preferred; Service oriented;
KNOWLEDGE, SKILLS AND ABILITIES: