Assists the physician and medical office personnel with questions regarding their accounts with company. Also responds to questions for assistance from CPL representatives system wide, along with departmental employees in regards to these specialized accounts. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.
Respects and maintains the confidentiality of information processed. Works with minimal direction; seeks additional help/information as needed from Team leader or Supervisor. Operates general computer CRT, PC, telephone, photocopier, and fax.
Utilize skills and abilities to efficiently and correctly answer account inquiries.
Utilizes job knowledge, judgment, and problem solving skills.
Effectively utilizes departmental resources.
Personal and professional skills promote customer service environment.
Any other duties assigned by supervisor.
Education: High School diploma or GED
Minimum—Two years of customer service, with emphasis on professional environment. One-year experience must be in physician/medical office environment.
Preferred—additional experience in insurance protocols, claim filing and reimbursement guidelines.
Skills: Must have proven record in excellent written and verbal skills. Ten key by touch. Ability to prioritize incoming work requests and meet deadlines. Ability to read and write English.