The Voice Engineer II assists with the installation, maintenance, and support of the network infrastructure to ensure maximum performance, availability and voice quality for customers. This role works with both voice and IP technology. The Voice Engineer II acts as primary resource for the telecom team by providing unified communication engineering support, operational support, and project support for Sonic Healthcare’s converged network. This roll oversees the company's internal voice communications systems. Plans, designs and implements local and wide-area network solutions between multiple platforms and protocols. Analyzes, troubleshoots and resolves network related issues. Analyzes and tests all elements of the network infrastructure to ensure optimal quality of voice traffic. Designs secure networks and establishes standards based on business objectives. Performs upgrades to hardware and software as required.