Sonic Healthcare USA

  • Senior Business Analyst (Hc1 Analyst)

    Job Location US-TX-Austin
    Posted Date 3 days ago(4/18/2018 11:17 AM)
    Regular Full-Time
    First shift
  • Overview


    Position Summary:

    The hc1 Business Analyst will assess, configure, implement, and train on the utilization of hc1 into our divisional laboratories.  Additionally they will help in the design, development, validation and support of hc1 Business Intelligence (BI) reports.    


    • Provides instructional training on the hc1 system
    • Collaborates with technical writers to ensure generation of appropriate hc1 training material utilizing the most appropriate media.
    • Identifies laboratory needs to provide hc1 training, optimizations of hc1 system use, and appropriate hc1 system configurations for process improvement.
    • Combines information from disparate sources providing new insights into appropriate hc1 system configuration and utilization.
    • Participates in hc1 new release testing to ensure reliability
    • Participates in project code development, troubleshooting and enhancement in collaboration with development team members, where required.
    • Ability to effectively analyze existing legacy systems in order to migrate and implement future solutions.
    • Ensure hc1 implementation and reporting achieves expected outcomes to the business objectives and strategy.
    • Develop and execute reporting and data analytics within hc1.


    Primarily responsible for understanding appropriate system design/configuration and training the end users to successfully migrate.  The right candidate, along with other members of the team, will perform system configuration and training; develop, test, and validate updated system configurations; develop new requirements where necessary; modify existing training material; prepare, schedule and conduct training classes.




    Essential Functions:

    • End-User Support:
      • Works with the training and technical writing team to develop application-specific training documents
      • Create, schedule and provide meaningful training classes
      • Identify knowledge gaps in the user base and provide appropriate training
      • Develops a strategy for incoming training requests, manages client requirements and delivers appropriate training
      • Develops survey templates that can be used to determine the readiness of the user base and effectiveness of the training
    • Communication:
      • Able to effectively communicate with a wide variety of individuals
      • Employs active listening skills to determine issues and formulate solutions
      • Works well independently and with groups as a leader and participant as indicated by the situation at hand
      • Communicates proactively and effectively with team members, team leads, project managers, software developers, user personnel and management staff
      • Creates and follows existing SOP’s for documentation
    • Training & Education:
      • Attends training to maintain proficiency with required systems
      • Supports the development of training materials for end users
      • Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars and classes
    • Cross Functional Activities:
      • Mentors SHUSA IT employees on all aspects of system training where needed
      • Possesses and employs critical thinking skills
      • Displays a working knowledge of laboratory operations, database, and IT systems
      • Collaborates with subject matter experts to define requirements for document content, format and training schedule.
      • Oversees the creation of and management of the appropriate training materials by organizing and managing said contents
    • Business Intelligence Reporting:
      • Analyzes and understands the business reporting needs
      • Translates business reporting needs to enterprise level reports which are designed in a robust manner for cross-division lab utilization
      • Educates end users on self-configuration of variables for reporting
    • Special Projects:
      • Participate in process improvement projects


    • Ability to supervise and provide technical leadership
    • Ability to communicate proactively and effectively with users within the laboratory, management, team members, team leads, and project managers
    • Ability to develop and maintain business relationships
    • Manages and prioritizes assigned tasks to meet project deadlines
    • Works well on both individual and team projects
    • Takes initiative and maintains a positive attitude
    • Works effectively on projects with minimal direct supervision.
    • Adheres to schedules and agendas and respects others’ time.
    • Adjusts effectively to new work demands, processes, structures and cultures.
    • Ability to generate corporate standards and promote such standards across the enterprise
    • Experience with and knowledge in the use of a robust, enterprise level report writing tools for Business Intelligence (BI).


    Other Functions:

    • Perform other duties as assigned.








    • Bachelor’s degree and ten years of professional laboratory experience
    • Must be able to balance high quality standards with schedule pressures and demanding environment
    • Must be a resourceful self-starter, flexible, pro-active, solution-oriented and customer-oriented



    • Master’s degree and five years related experience



    • Ability to travel up to 75%

    Additional Information

    Physical Capabilities:
    - Light to moderate physical effort (lift/carry up to 50 lbs.)
    - Occasional reaching, stooping, bending, kneeling and crouching.
    - Occasional carrying, pushing, and pulling of objects.
    - Frequent, prolonged standing/sitting/walking.
    - Extensive computer work.
    - Frequent use of telephone and fax.
    - Up to 75% travel required to interact with Division personnel and/or attend meetings or educational training.


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