Sonic Healthcare USA

IT Business Analyst I (Hc1 Analyst)

Job Location US-TX-Austin
Posted Date 5 days ago(2/13/2018 7:18 PM)
Regular Full-Time
First shift



The IT Business Analyst I is responsible for learning and performing a full range of activities, which ensure a high level of transparency between the department’s Software Development group and end-users in other business units. Using a variety of tools and techniques to provide cost effective business systems and applications analysis in support of the development and implementation of business applications. Includes evaluation, analysis, documentation requirements, translation into proper system requirement specifications and configuration. Formulates and defines systems scope and objectives based on both end-user needs and a thorough understanding of business systems, applications and industry requirements.  Operates as a liaison between technical personnel and the appropriate end-user department. Evaluates and translates end-user needs and problems to technical associates and/or vendors where appropriate. Understands the business implications of technical solutions, and assists in defining and documenting the technology solutions to support any future business needs. Teaches end-users new technology and enhancements using all appropriate communication tools as well as providing support for existing system.



Essential Functions:

  • Application Development & Testing:
    • Participates in the design, testing and documentation of new or existing applications, which includes upgrades, enhancements and hot fixes, to thoroughly understand business needs and ensure comprehensive testing scenarios are documented.
    • Develops, maintains and executes test cases, ensuring the quality and stability of the system throughout the project.
    • Testing of projects is to be in accordance with written business and functional design documents and following established standard
    • Responsible for delivering assignments within specified time frames, adhering to all established methodologies, standards and guidelines individually or as a member of a project team.
    • Reports, monitors and verifies application project defects, as necessary. Ensures that defects in the software products have been corrected and document results of testing.
    • Provides ownership and accountability for assigned testing, keeping supervisor aware of progress and risk.
    • Acts as a liaison to developers.
    • Documents testing and technical applications to maximize user understanding.
    • Updates existing tables and verifies the accuracy.
    • Documents business rules/financial requirements to support system enhancements with the guidance of a senior associate.
    • Ensures that documentation is updated when change requests are approved for a project.
    • Logs and tracks basic problems/work tickets with external product vendors or support organization.


  • Training & Education:
    • Works with the training team to develop application-specific training documents.
    • Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars and classes.


  • End-User Support:
    • Provides end-user support for a specific application while learning about the application and the customer.
    • Collects data and runs basic reports in response to client inquiries as directed by more senior analysts.
    • Interacts with clients, both internal and external, to supply basic information.
    • Communicates proactively and effectively with team members, team leads, project managers, software developers, user personnel and management staff.
    • Works with end-users to define and analyze problems and align the most appropriate technical, application or configuration solutions.
    • Works with the end-user to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; uses scenarios to assist the end-user in acceptance testing.
    • Provides timely response to technical questions and problems related to codes, databases and processes in the system. Takes corrective action or refers the issues to the appropriate resource as necessary.
    • Resolves internal and external client dissatisfactions by initiating a thorough investigation of complaint, evaluates findings, and responds to client(s) in a timely manner.
    • Provides after-hour support of IT users as assigned.



  • Special Projects:
    • Participate in process improvement projects.





  • Ability to develop business relationships and communicate effectively with the user community, peers and supervisors.
  • Applies basic knowledge of processes and resources required to perform analytical and technical tasks on a PC systems.
  • Experience producing progress reports.
  • Ability to use data and logic to quickly find solutions to difficult challenges.
  • Adheres to schedules and agendas and respects others’ time.
  • Adjusts effectively to new work demands, processes, structures and cultures.


Other Functions:

  • Perform other duties as assigned.




  • Ability to travel up to 75% to interact with division personnel and/or attend meetings or eductational trainings
  • High School Diploma/GED and 0-4 years’ experience.
  • Basic knowledge of system development methodology, project management, system architecture an analytical/problem solving skills.
  • Must be able to balance high quality standards with schedule pressures and demanding environment.
  • Must be a resourceful self-starter, flexible, pro-active, solution-oriented and customer-oriented.



  • Some college or technical school course work related to the Information Technology field a plus.
  • Bachelor’s degree in Information Technology or related field preferred.


License Certification:

  • N/A


Additional Information

Physical Capabilities:
- Light to moderate physical effort (lift/carry up to 50 lbs.)
- Occasional reaching, stooping, bending, kneeling and crouching.
- Occasional carrying, pushing, and pulling of objects.
- Frequent, prolonged standing/sitting/walking.
- Extensive computer work.
- Frequent use of telephone and fax.
- Up to 75% travel required to interact with Division personnel and/or attend meetings or educational training.


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