Sonic Healthcare USA

Accounts Receivable Refund Specialist

US-TX-Round Rock
5 days ago(12/12/2017 10:03 AM)
Regular Full-Time
First shift


Responsible for clarification and entry of refund requests, correcting entries or refund entries from the negative balance reports, checking refund checks against Due Cash report to verify receipt of all refund checks printed and writing account numbers on each refund check. Separating refund checks from copy and attaching each to its necessary documents, and preparing refund checks for mailing. Must be able to communicate through writing or telephone when questions arise. Adheres to departmental policies and procedures, including departmental programs, quality control, quality assurance and safety. 


I.    Utilizing skills and abilities to efficiently and correctly enter refunds.

  • Check accuracy of refund form before entering.
  • Make any necessary adjustments to account.
  • Consult with individual or team leader about any discrepancies on refund form.

II.    Utilizes job knowledge, judgment and problem solving skills.

  • Based on information given and documents attached, process refund.
  • Decipher insurance codes to follow up on refund amount.
  • Effectively discuss with posting to verify refund information, especially when there is a discrepancy account balance and amount written up for refund.

III.    Effectively utilizes departmental resources

  • Demonstrates ability to handle incoming paperwork efficiently, filing according to departmental process when completed.
  • Utilizes downtime to achieve maximum work.
  • Making sure appropriate supplies are on hand at all times.

IV.    Utilizes personal and professional skills to promote customer service relations.

  • Communicates with insurance companies and patients concerning payments or refunds with fellow employees to process account questions.
  • Maintains a working knowledge of departmental standards, insurance protocols and national laboratory reimbursement charges.
  • Focuses at all times on correct and timely entry of refunds.
  • Maintains a positive work environment within work area and department as a whole.
  • Performs additional tasks as required, meeting time guidelines.

V.    All other duties assigned by supervisor.


Scope:  Respects and maintains the confidentiality of information processed. Works with minimum direction; seeks additional help/information as needed from Team Leader or Supervisor. Operates general computer CRT, telephone, photocopier, and fax. 


Education:  High School diploma or GED.


Experience:  Must have one year of accounts receivable experience dealing directly with accounting procedures, cash reconciliation and general accounting principals. An additional one-year of experience in the insurance/medical field, and/or accounts receivable is preferred.


Skills:  Must have knowledge of insurance contracts, reimbursement guidelines and general accounting skills. Ten key by touch with ability to read and write English is also required.


Licensure, certification, and registrations:  None required.


Reporting relationship:  Reports to area Team Leader and/or Supervisor.


Physical Demands:  Requires extensive sitting and light lifting of objects weighing up to 50 lbs. Requires manipulation of tools, objects, and equipment using the following physical motions: pushing, pulling, lifting, reaching above shoulder height, grasping with both hands, pinching with thumb and forefinger, twisting with hand and wrist.  May be required to work under extremely stressful conditions with time constraints.  

Additional Information

Must be able to successfully complete pre-employment background check and drug screen EOE


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