The IT Analyst II assists in maintaining the mission critical systems and applications of clinical laboratories. Participates with teams of the Department of Information Technology in activities including development, project implementation, data-mining, operations and maintenance of clinical laboratories information systems. Provides support to clinical laboratories systems’ by troubleshooting, maintaining, monitoring, modifying and documenting updates to system software and processes. Works extensively with internal and external customers (business partners and vendors) and maintains open lines of communication to provide quality customer service to ensure high satisfaction IT services. The IT Analyst II is involved in the IT business process and participates in build sessions, provides input regarding vendor-proposed hardware and software additions and changes.