High call volume position. Responsible for delivering high quality service on all calls answered in the billing skills. Requires ability to multi-task in a high stress environment. Provides accurate and timely information to supporting departments, clients, and patients. Adheres to departmental policies and procedures to include departmental programs such as call quality monitors and incentive call volume.
Utilizes billing resources and customer service skills to effectively and efficiently handle telephone calls in all skills.
Utilizes job knowledge, judgment, and problem solving skills to ensure quality and fast turnaround time on client or patient requests
Effectively utilizes departmental resources
Initiate contact with clients/patients regarding delinquent account balances
Utilizes personal and professional skills to promote excellent customer service.
Work other projects as assigned
Scope: Respects and maintains the confidentiality of information processed and demonstrate effective responsibility in handling CPL/AEL/CCPL/PAL/CPLSE Customer exceptions exceptionally well. Works with minimal direction; seek additional help/information as needed from Manager, Supervisor, Assistant Supervisor or Team Leader. Operates general computer CRT, PC, telephone, photocopier, and fax.
Education: High School diploma or GED
Experience: Minimum – 1 to 2 years Call Center and/or Medical Billing experience
Skills: Excellent customer service and communication skills. Analytical and problem-solving skills. Ability to cope with varied levels of workload and multiple tasks. Ability to adapt to changing work environment. Able to type at least 35 wpm.