Sonic Healthcare USA

  • IT Trainer

    Job Location US-TN-Memphis
    Posted Date 2 weeks ago(2 weeks ago)
    Regular Full-Time
    First shift
  • Overview

    The IT Trainer is responsible for the delivery of technical training courses to internal and external customers. Interacts with customer and functional organizations to identify content needs of courses. Curriculum content includes, but is not limited to, client hardware and software, enterprise server and software products/solutions, enterprise storage solutions/products, data networking solutions/products and IT management techniques and strategies. Trainers will utilize stand-up teaching and presentation skills, visual and audio equipment and courseware resources to deliver the training. Communicates proactively and effectively with students, team members, team leads, project managers, software developers, user personnel and management staff


    Essential Functions:

    • Content Development:

      • Maintains knowledge of the application databases to understand the impact of changes on workflow.

      • Coordinates with course developer(s) to create innovative course content and competencies.

      • Assists course developer(s) in creating course objectives and course content that will provide comprehensive technical information that captivates learners and helps them retain what they learn.

      • Develops strategies to enhance student achievement.

      • Tailors and adapts training real-time to meet customer/business case needs and expectations.

      • Consults with customers to ensure produced training meets current needs to support customer.

      • Designs, administers and evaluates learning assessments, using feedback to improve training methods and delivery technique.


    • Technical Training Delivery:

      • Provides training to internal and external clients in the proper use of systems.

      • Delivers training via e-learning, web-based and classroom,

      • Delivers training to small groups, teams or organizations with fairly predictable, though evolving, needs and expectations.

      • Function as a subject matter expert in the functional use of the application(s) for both internal and external clients.

      • Administers assessments necessary to evaluate student retention.

      • Delivers technical training curriculum to customers through a combination of lecture and hands-on lab exercises.

      • Executes best practices for ensuring excellence in instructor training and

      • Meets or exceeds quality targets for instructor performance.


    • Cross Functional Tasks :

      • Functions as mentor to less experienced staff.

      • Participates in cross-functional meetings to support proper allocation of equipment, curriculum and training needs.

      • Coordinates with client and implementation team to perform user acceptance testing.

      • Assists other departments as needed, such as quality control (QC) testing, troubleshooting, Support and Functional Requirement Specification (FRS) documentation.


    • Special Projects:

      • Participate in process improvement projects.




    • Demonstrates outstanding public speaking skills.

    • Strong class presentation, facilitation, and management skills.

    • Possesses excellent interpersonal and communication skills including writing, listening, and facilitating to internal and external clients.

    • Expert knowledge in training tools and techniques,

    • Ability to balance high quality standards with schedule pressures and demanding environment.

    • Works independently as well as part of a team.

    • Expert in the use of the Microsoft Office suite of products.

    • Experience in learning management technology trends.

    • Strong understanding and technical knowledge on supported software, systems, and components..


    Other Functions:

    • Perform other duties as assigned.





    • Associates degree in an IT related field or 3+ years’ equivalent experience.

    • Basic knowledge of system development methodology, project management, system architecture an analytical/problem solving skills.

    • Must be able to balance high quality standards with schedule pressures and demanding environment.

    • Must be a resourceful self-starter, flexible, pro-active, solution-oriented and customer-oriented.



    • 3 years’ experience in technical training of Information Technology (IT) in the healthcare industry or equivalent expertise in a related field required.

    • Public speaking experience.



    Additional Information

    Physical Capabilities:
    - Ability to travel 50% of the time.
    - Light to moderate physical effort (lift/carry up to 50 lbs.)
    - Occasional reaching, stooping, bending, kneeling and crouching.
    - Occasional carrying, pushing, and pulling of objects.
    - Frequent, prolonged standing/sitting/walking.
    - Extensive computer work.
    - Frequent use of telephone and fax.
    - Occasional travel required to interact with Division personnel and/or attend meetings or educational training.


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