Sonic Healthcare USA

  • EHR Implementation Analyst

    Job Location US-TX-Richardson | US-TN-Memphis
    Posted Date 11 hours ago(1/16/2019 7:12 PM)
    Regular Full-Time
    First shift
  • Overview

    The EHR Implementation Analyst will be responsible for analysis and testing of connectivity (interface) projects.  They will work closely with the Interface Project Coordinator, Interface Developer, Vendor and Client contacts to ensure the interface project is completed on schedule and with the appropriate high level of quality.  In addition, they may be called upon to help analyze and resolve any issues that arise with production interfaces when those issues cannot be resolved by the Client Support Team.


    The EHR Implementation Analyst will develop an understanding of Sonic’s implementation process and a strong working knowledge of laboratory orders and results interfaces.  In addition, excellent communication skills, time management, persistence, and follow-up will be required for success in this position. 


    • Participate in the implementation process of new and/or existing interfaces
    • Configuration, installation, testing and documentation of Electronic Health Record (EHR) and other related systems interfaces.
    • Knowledge of the HL7 clinical transaction standard.
    • Reports track and communicate status and issues, based on departmentally defined reporting templates.
    • Work with vendors /clients to determine business needs/requirements for new/enhanced systems or applications
    • Experience with laboratory or other clinical information systems
    • Experience with network connectivity (SFTP, VPN)
    • Support and Maintenance
    • Provide Level II technical support to clients or assist Help Desk staff in providing support to clients on the above-mentioned implementations.
    • Works with integrated support team to provide support for software functionality, content and defect resolution updates

    General Requirements/Skills

    • Self-directed, organized, good communication skills, ability to manage multiple implementations at any given time, good follow-up skills
    • Strong customer service ethic applied to IT Support and Implementations
    • Participate in root cause analysis as trends in issues become identified
    • Mature understanding of clinical application support processes and workflow
    • Understands pertinent regulatory guidelines such as HIPAA
    • Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
    • Demonstrated advanced computer skills, including ability to perform basic wireless/network/computer issues
    • Participates in special projects as needed and performs other duties as assigned


    EDUCATION:   Bachelor’s degree in Information Systems or related field or equivalent experience


    EXPERIENCE: 0-3 year’s prior healthcare IT experience or related education

    Additional Information

    - Strong working knowledge of Corepoint application and divisional LIS
    - Strong working knowledge of Laboratory workflow, if applicable
    - Strong working knowledge of implementation processes
    - Strong ability to organize and prioritize projects both individually, as well as for the team
    - Strong communication skills, both oral and written
    - Strong ability to analyze and/or write design specifications and requirements
    - Strong understanding of the Sonic process improvement initiative
    - Strong leadership skills, both technical and non-technical


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